What type of problem are you having
Donation or purchase related enquiry
I cannot connect to AddstarMC / unable to stay connected
I have an in-game issue on one of the servers
I am experiencing lag that makes the game unplayable
I have received a message saying I have been banned
Select the category that best suits your problem
You should be using the BAN APPEAL FORM located under the CONTACT US menu. In most cases support tickets relating to a ban will be automactically cancelled... Is this a ban appeal?
Which Server do you require help or assistance with?
NONE (Not specific to a server)
Have you created an "in game" ticket already regarding this issue?
Please enter the ticket number here
For in game issues select the closest appropriate answer:
Racism/Swearing/ Other Rule Breach
Hacking by another Player
I want to report a moderator for inappropriate behaviour
Griefing by another Player
What is the Problem?
Provide a short single line explanation of the problem
What date did you make the donation
What was the exact email address that you used to make the donation
What was the exact username you typed when you made the donation?
Please provide a detail description of the problem include coordinates if appropriate. Include accurate player names for all other involved player accounts
Attachments to show the issue
Are you sure you want to close this ticket? If closed, agents may consider this ticket resolved and may not reply back.
Please rate your experience with this support team on this specific issue.
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