There are a number of channels we currently use to help players, choosing the right method ensures you receive help promptly
You should register with our community to obtain specific help.
1. The in game Ticket System. - You should generally use this when you have a problem in game. EG You have lost items in game and you feel it was related to a server problem OR you have some damage to something you have built etc etc See here for using tickets
2. The Support Ticket System - these tickets are handled directly by administration - they should be reserved for connection and donation issues or issues that are outside the control of moderators. Support Request